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FAQ

Where does JM Collection ship?

Currently JM Collection offers shipping in Canada and the United States. If you need international shipping, price may vary based on shipping destinations. Duties and taxes are the responsibility of the buyer, please email us at info@joliemoment.com to find out availability and cost.

How long does it take to get my order?

All in-stock items generally take 3-5 business days to process before they are shipped out to the customer. All custom made items or items not in-stock typically take 2-3 weeks business days before they are shipped out.

Does JM Collection charge sales tax?

JM Collection only charge applicable sales tax for orders delivered to Canadian provinces and territories.

What if I need extra help or advice about my purchase?

JM Collection offers complimentary service on personal shopping and diamond consultations. Please call +1 416-877-7577 or email info@joliemoment.com to speak with a representative or schedule an in-store appointment.

Is in-store pickup available for items purchased on JM Collection website?

In-store pickup of items ordered online is available at our retail store located at 142 Willowdale Avenue, Unit B, Toronto, Ontario M2N 4Y4 Canada.

Are prices on joliemoment.com subject to change?

Prices on joliemoment.com are subject to change without notice. Please expect to be charged the price for the JM Collection merchandise you buy as it is listed on the day of purchase.

Will the product I receive match the picture on the website exactly?

At JM Collection, every effort is taken to try to ensure that the color, design, and the style of the product displayed on the joliemoment.com website are representative of the original product, variations may occur due to the nature of natural leathers, stones and metals.  Furthermore, true color representations may also be affected by technical restrictions of the device you use to display the website.

Please measure the circumference of your wrist tightly where your wrist is broadest to ensure accurate and complete sizing and add approximately 2 cm to your overall bracelet size for comfort. Select the closest bracelet size from the drop down menu. Check Your Size

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